·Frequently Asked Questions about Our Lightsabers·
08-01
-2022
This article is for those who encounter common issues when using their lightsabers bought from us, and we divided the issues into 3 sections: Light/Sound/Core, in which there are common issues like no sound, light deviation, can’t power on... So this article will conclude the fastest way to solve these issues, and of course, if your issue is not listed here or you still cannot solve the issue after trying the solution, feel free to contact us or the shop owner where you bought the lightsaber from.
[Light Issues]
1.Baselit saber tip has color deviation:
Solution: Normal,the color deviation is because of its craft and cannot be fixed, the xenopixel lightsaber has got better color performance.
2.Darksaber’s light didn’t light up to the top
Solution: Normal,the shape of the darksaber blade makes it hard to put LED lights on the top, so there’s a blank on the top, recommend other lightsabers if you cannot accept that.
[Sound Issues]
1.Noise when using it:
Solution: Take out the core, and see if the noise comes from the speaker, if it does, contact us or the shop owner.
2.No sound when using/charging:
Solution: Take out the SD card, reinstall the battery, hold button to see if there’s “SD card error” notification sound / Or take out SD card and battery, plug into charging cable, it should say “SD card error” notification sound. If it still didn’t work contact us or the shop owner.
[Core Issues]
1.Suddenly turns off when using it
Solution: Check battery connector to see if the battery is fixed, and do not do harmful actions to the saber like pushing it to the ground, smash it to a surface like that.
2.Can’t Power on
Solution: Take out the core, adjust battery connector, put the battery in and make sure it’s tight, click the button to see is there any sound, or plug charging cable to see if there’s sound like “charging”, if it still didn’t work contact us or the shop owner.
3.Can’t charge the saber(no reaction)
Solution: Take out the battery, plug into charging cable, hold the button to see if it works, if the core can be normally used, that mean your battery has broken, could go to neaby electronic shop to buy a new battery for this core.
4.Broken Wire
Solution: See this video at 06:02 to see how to fix a broken wire.
https://youtu.be/EujkVN4f8f0
[Functional Issues]
1.No sound when lightsaber is fine to use
Solution: When button light is red and blade is off, hold 0.5 seconds/or 1 flash and then release to adjust volume levels.
2.Loses either red, blue, green or don’t have clash sounds
Solution: Mostly because of low battery, charge the lightsaber for half an hour and try again.
3.Blade has no color but there’s sound after ignition
Solution: This is one of the blade mode, also when button light is red and blade is off, hold 1.5 seconds/3 flashes and then release to switch blade modes and ignition styles.
Also here’s a video version of this article:https://youtu.be/EujkVN4f8f0, welcome to subsribe our Youtube Channel and other socials. At last we want to say that our lightsaber is a product with precise and complex assembling. And we’re constantly trying to improve the protection of lightsabers in delivery, but your lightsaber may not get gentle treatment and no longer be perfect in your hand because it leap over almost half the planet, experienced car, boat, plane, carried wind,rain and snow on the way of international transportation, if that happens, please be more patient and contact us in time to fix the problem together. And please know that Damiensaber will be with you always.
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