DamienSaber™ Lightsabers - Duel Worthy, Top Brand, Great Service, & the Best Prices. 1 Year Warranty. FREE SHIPPING TO USA.

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·Frequently Asked Questions about Our Lightsabers·

08-01

-2022

This article is for those who encounter common issues when using their lightsabers bought from us, and we divided the issues into 3 sections: Light/Sound/Core, in which there are common issues like no sound, light deviation, can’t power on... So this article will conclude the fastest way to solve these issues, and of course, if your issue is not listed here or you still cannot solve the issue after trying the solution, feel free to contact us or the shop owner where you bought the lightsaber from.

[Light Issues]

1.Baselit saber tip has color deviation:

Solution: Normal,the color deviation is because of its craft and cannot be fixed, the xenopixel lightsaber has got better color performance.

2.Darksaber’s light didn’t light up to the top

Solution: Normal,the shape of the darksaber blade makes it hard to put LED lights on the top, so there’s a blank on the top, recommend other lightsabers if you cannot accept that.

[Sound Issues]

1.Noise when using it:

Solution: Take out the core, and see if the noise comes from the speaker, if it does, contact us or the shop owner.

2.No sound when using/charging:

Solution: Take out the SD card, reinstall the battery, hold button to see if there’s “SD card error” notification sound / Or take out SD card and battery, plug into charging cable, it should say “SD card error” notification sound. If it still didn’t work contact us or the shop owner.

[Core Issues]

1.Suddenly turns off when using it

Solution: Check battery connector to see if the battery is fixed, and do not do harmful actions to the saber like pushing it to the ground, smash it to a surface like that.

2.Can’t Power on

Solution: Take out the core, adjust battery connector, put the battery in and make sure it’s tight, click the button to see is there any sound, or plug charging cable to see if there’s sound like “charging”, if it still didn’t work contact us or the shop owner.

3.Can’t charge the saber(no reaction)

Solution: Take out the battery, plug into charging cable, hold the button to see if it works, if the core can be normally used, that mean your battery has broken, could go to neaby electronic shop to buy a new battery for this core.

4.Broken Wire

Solution: See this video at 06:02 to see how to fix a broken wire.

https://youtu.be/EujkVN4f8f0

[Functional Issues]

1.No sound when lightsaber is fine to use

Solution: When button light is red and blade is off, hold 0.5 seconds/or 1 flash and then release to adjust volume levels.

2.Loses either red, blue, green or don’t have clash sounds

Solution: Mostly because of low battery, charge the lightsaber for half an hour and try again.

3.Blade has no color but there’s sound after ignition

Solution: This is one of the blade mode, also when button light is red and blade is off, hold 1.5 seconds/3 flashes and then release to switch blade modes and ignition styles.

Also here’s a video version of this article:https://youtu.be/EujkVN4f8f0, welcome to subsribe our Youtube Channel and other socials. At last we want to say that our lightsaber is a product with precise and complex assembling. And we’re constantly trying to improve the protection of lightsabers in delivery, but your lightsaber may not get gentle treatment and no longer be perfect in your hand because it leap over almost half the planet, experienced car, boat, plane, carried wind,rain and snow on the way of international transportation, if that happens, please be more patient and contact us in time to fix the problem together. And please know that Damiensaber will be with you always.

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FAQ

How long will my order take to ship?

Normally Damiensaber Team need 1 to 3 working days to process the order, and when your item is dispatched it normally takes 3 to 7 working days for delivery. Once your item has been shipped, we will send a notice email to you together a tracking number. If you are in a remote area, it requires up to 14 working days. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment. If you need a more definitive time for shipping, kindly email us at info@damiensaber.com and we can tell you more specifically when a particular lightsaber you are ordering will ship out.

How Long Does It Take to Full Charge? And How Long Will It Last After It's Done Charging?

The batteries need to be fully charged for four hours in-between uses. Typically, the battery life is roughly two hours. The reason for the slow charge is because the charger only has a 5V and 0.5A output. Do not use a power source that is over 1A and 5V to charge your lightsaber!!!

Can two hilts be connected to make a double-bladed saber?

Yes, most of our sabers are compatible with each other to be able to make a double-bladed saber. If not, contact our customer service or online chat to speak out your requirement, we will try our best to solve your needs.

What is a blade? Are the saber blades removeable from the hilts? Can they be replaced?

A lightsaber blade is a brilliant part of a lightsaber, which made from polycarbonate, and generally about 72cm/82cm/92cm length and 2mm/3mm thickness, extending out of the emitter section when the lightsaber is activated and recedes when the lightsaber is deactivated. All of our lightsabers whether baselit, Xenopixel and proffie come equipped with a removeable and replaceable blade.

Can I order an empty lightsaber hilt?

Yes, we offer empty lightsaber hilts which are VHC parts for you to custom your own lightsaber.

What is lightsaber hilt? Does a hilt come with a blade?

The lightsaber hilt, also called as the saber's handle,is the basic and all encompassing part of a lightsaber. It contains a combinatio handgrip, blade emitter, button parts, lightsaber kits and pommels. Every saber can come with a lightsaber hilt and a blade. But you can buy sperate empty hilt without blade for futher custom.

What is a blade plug?

Lightsaber blade plugs, also called safety plugs, which are designed to be installed in your handles in place of a blade. Plugs will give the hilt a cool look with the blade removed and help to prevent shining a high powered LED directly into yours or someone else's eyes. Check out Damiensaber Blade Plugs here.

Can I have you guys make a saber hilt in a unique way?

At Damien, we always love to be as accommodating as we can. Very glad to receive your message and share with us what you have come up with. If it is possible to be achieved, you can be assued that we will do it for you.

Can I order a custom lightsaber I have come up with?

Yes, we provide with custom lightsaber service all the time. Contact us to share your designs.

What's the difference between Xenopixel and Base-lit lightsaber?

Damien Xeno pixel lightsaber, has different special visual and sound effects in the hilt and the blade, which is builded with complex electronics composed of bright flexible neopixel LED strips running along the length of the blade, and features ordinary RGB color changing customization. Compared to the standard RGB light saber, Xenopixel lighsaber has premium soundboard with smooth swing, 22 premium sounds, Flash on Clash, lasting batteries and visual effects. Coz the above differences, it costs a lot more to build or buy than your base-lit lightsaber.

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