Shipping Policy

At DAMIENSABER, we ship lightsabers and accessories to customers worldwide. Depending on product availability, destination, and the option selected, orders may be fulfilled from one of our overseas warehouses or directly from our factory in China.

Order Processing

Most orders are processed within 1–3 business days after payment is confirmed.

During peak seasons, major promotions, holidays, or periods of high order volume, processing may take slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping Time

Estimated delivery times depend on the shipping origin, destination, product availability, and carrier.

Shipping Method / Origin	Estimated Delivery Time
U.S. warehouse fulfillment	2–7 business days
UK warehouse fulfillment	2–5 business days
European warehouse fulfillment (Poland or Spain)	3–7 business days
International shipping from China	5–12 business days

Delivery times are estimates and are not guaranteed. Remote areas, customs inspections, severe weather, holidays, carrier delays, or other circumstances outside our control may result in longer delivery times.

We always ship small accessories and empty hilt VHC parts with ePacket,the delivery time is 14-25 days.

Overseas Warehouse Fulfillment

DAMIENSABER maintains overseas warehouse inventory in the following countries:

· United States

· United Kingdom

· Poland

· Spain

· Canada

· Australia

Selected products are stocked in these warehouses to provide faster delivery to customers in supported regions.

Warehouse availability varies by product, version, color, configuration, and current inventory level. The availability of a warehouse in a particular country does not mean that every product is stocked there.

Orders are assigned to a fulfillment location based on the delivery address and available inventory. An order placed by a customer in the United States, United Kingdom, Europe, Canada, or Australia is therefore not automatically guaranteed to ship from a local warehouse.

If the selected product or configuration is unavailable at the nearest warehouse, the order may be shipped directly from our factory in China. The fulfillment location may also vary between items within the same order.

Shipping from China

Products that are customized, unavailable in a local warehouse, or designated for factory fulfillment may be shipped directly from our factory in China.

We work with international carriers and logistics partners such as DHL, UPS, FedEx, and other qualified shipping providers, depending on the destination and package requirements.

Tracking information will be provided after shipment.

Tracking Your Order

Once your order has shipped, tracking information will normally be sent to the email address used when placing the order.

Please allow some time for the carrier's tracking system to update after receiving your tracking number.

If your tracking information has not updated for an extended period, please contact us at:

info@damiensaber.com

Please include your order number so our customer service team can assist you more efficiently.

Customs, Duties & Taxes

For international shipments, any applicable customs duties, import taxes, VAT, or related fees are not included in the order price.

If any such charges apply, they must be paid by the customer directly to the local customs authority, shipping carrier, or designated service provider during the customs-clearance or delivery process.

The amount and application of these charges are determined by the destination country’s laws and customs authorities. Customers are responsible for checking the applicable import requirements before placing an order.

Orders fulfilled from a local warehouse within the customer’s destination country or applicable customs territory generally do not require import customs clearance or additional payment of import duties by the customer.

For example, eligible orders delivered locally from our warehouses in the United States, United Kingdom, Poland, Spain, Canada, or Australia will normally arrive without requiring the customer to complete customs clearance or pay import duties.

If a product is unavailable at the nearest local warehouse, the order may be shipped from another overseas warehouse or directly from our factory in China. International shipments may be subject to customs duties, import taxes, VAT, handling fees, or other charges imposed by the destination country.

Customs inspections and clearance procedures may result in additional delivery time. Any estimated delivery timeframe does not include delays caused by customs clearance.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully check the following information before submitting your order:

· Recipient’s full name

· Complete street address

· Apartment, suite, or unit number, if applicable

· City

· State or province

· Postal code

· Country

· Valid telephone number

· Email address

Most of our shipping carriers do not accept delivery addresses that contain only a P.O. Box (post office box) or military addresses such as APO, FPO, or DPO. Please provide a complete physical street address whenever possible and avoid using a P.O. Box as the shipping address.

Parcel lockers, collection points, islands, and remote locations may also be unsupported by some carriers or may require additional delivery time. If you are unsure whether your address can be serviced, please contact us before placing your order.

If you notice an error after placing your order, please contact us as soon as possible. Once an order has entered fulfillment or has been shipped, we may not be able to change the delivery address.

Additional shipping costs, return fees, or reshipping fees resulting from an incorrect, incomplete, or unsupported address may be the customer’s responsibility.

Multiple Packages

Orders containing multiple lightsabers, accessories, replacement parts, or products stored in different warehouses may occasionally be shipped in separate packages.

In this situation, you may receive more than one tracking number, and the packages may arrive on different dates.

This does not mean that items are missing from your order.

Delayed or Lost Packages

Shipping carriers may occasionally experience delays that are outside DAMIENSABER's direct control.

If your package appears to be significantly delayed, please contact:

info@damiensaber.com

Our customer service team will help check the shipment status with the carrier.

If a shipment is confirmed as lost during transit, we will work with you to provide an appropriate resolution according to the circumstances of the order.

Damaged Packages

If your package arrives visibly damaged, please keep the original packaging and take clear photos or videos of:

· The shipping package

· The shipping label

· The damaged area

· The product and accessories inside the package

Contact info@damiensaber.com as soon as possible and include your order number and supporting photos or videos.

This information helps us verify the issue and provide an appropriate solution.

Order Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible after placing it.

Once an order has entered fulfillment or has been shipped, we may no longer be able to modify or cancel it.

For additional information regarding returns, refunds, defective products, and warranty coverage, please refer to our Return & Refund Policy and Warranty Policy.

Contact Us

For shipping questions or assistance with an existing order:

DAMIENSABER Customer Support
Email: info@damiensaber.com
Official Website: damiensaber.com

For faster after-sales support, please include your order number, a clear description of the issue, and relevant photos or videos in your initial message, as this information is required to process refunds, replacement parts, reshipments, and other after-sales requests.