Return & Refund Policy
Return & Refund Policy
Different versions have got different functions. Please read in carefully before place an order. Once the package is sent out, returns and refunds are not accepted, we only accept after-sales reissue due to the problems of product quality. To complete your reissue, we require you provide with proof of purchase.
*Provide visible proof (eg: Images, Short video) depicting the defect will be required.
Contact with info@damiensaber.com to evaluate whether you can have after-sale reissue or not.
And the policy only applies to product purchased directly from Damiensaber official website. For all other purchases, please contact the retailer/distributor you purchased from directly and follow their return policy.
Valid Proof of Purchase
Provide with order number from Damiensaber official website. And the email account you registered when placing an order on the website.
Duty Payment
Because the customer did not pay customs duties or taxes in time, the items could not be delivered, we do not accept returns or refunds. If you need to reissue, you need to pay the cost of the item again.
Warranty Policy
This warranty gives you specific legal rights, and you may have other rights that vary from state to state (or by country or province). other than as permitted by law, Damiensaber does not exclude, limit or suspend other rights you may have, including those that may arise from the nonconformity of a sales contract. for a full understanding of your rights you should consult the laws of your country, province or state. Other distributors, suppliers, or resellers may provide their own warranties to you. If you don’t purchase from Damiensaber directly, please contact them for further information.
We provide one year warranty. Most of our sabers come with some form of warranty, which is detailed within their respective product pages. It should, however, be noted that If you dismantle the saber in anyway without first contacting us, this will be classed as a 'break of seal' and the saber will no longer be covered by our warranties.
Damiensaber's warranty does not apply to:
Misused/abused/damaged by accident/damaged due to acts of nature. (For example lightning strikes, tornadoes, hurricane and such)
Unauthorized modification/repair/dis-assembly or operation not in accordance with the official instructions or manuals;
Non-quality related issues
Items purchased from resellers or other platforms
Used for special application other than normal consumer use
Lost /stolen/free/refunded product
Any defects or damages caused by exposure to excessive heat, cold, liquids or other external causes.
Order Cancellation
We only accept within 24 hours to cancel your order. Send an email at info@damiensaber.com to cancel your order. Once it is detected that the order has not been shipped, you'll get complete refund.
Orders cannot be cancelled after 24hrs.
Feel free to contact us:
Contact Email: info@damiensaber.com
Contact Address:
Shenzhen Damien Technology Co.,Ltd
Shenzhen Yeming Mould Genyu Road, Tianan Community YutangStreet, Guangming District,518107 Shenzhen
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