Return & Refund Policy
Return & Refund Policy
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Refund
We offer money-back guarantee(We only provide prepaid return label for quality problem products. Other than that, customers need to pay for the return shipping fee.). This only applies to product purchased directly from Damiensaber. For all other purchases, please contact the retailer/distributor you purchased from directly and follow their return policy.
Please note money-back guarantee not applicable on unpacked/used products. Please make sure the package is in good condition and will not affect the re-sale. In addition, the shipped orders and cannot be refunded during transportation.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Valid Proof of Purchase
Order number of purchases made through Damiensaber direct.
Sales invoice or order confirmation email that clearly shows the description of the product, its price and sales channel.
Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).
*The defective item’s serial number (usually on the bottom of the product) and/or visible proof (eg: Short video) depicting the defect will be required.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at cs@damiensaber.com or leave message at contact form or chat online about your issue details. Damiensaber will replace(at damiensaber's expense) any faulty products during the warranty period. A replacement resumes the warranty period left of the original order.
Additional non-returnable items:
- Gift cards
- Downloadable software products
Shipping costs should be paid by customer in the following situations:
Returning products without any proven defect.
Warranty claims on items taken outside the original country of purchase
Returning items claimed to have defects but found to be in proper functioning status by Damiensaber.
Costs related to unauthorized returns (any returns made outside of the approved warranty process)
Warranty Policy
This warranty gives you specific legal rights, and you may have other rights that vary from state to state (or by country or province). other than as permitted by law, Damiensaber does not exclude, limit or suspend other rights you may have, including those that may arise from the nonconformity of a sales contract. for a full understanding of your rights you should consult the laws of your country, province or state. Other distributors, suppliers, or resellers may provide their own warranties to you. If you don’t purchase from Damiensaber directly, please contact them for further information.
We provide one year warranty. Most of our sabers come with some form of warranty, which is detailed within their respective product pages. It should, however, be noted that If you dismantle the saber in anyway without first contacting us, this will be classed as a 'break of seal' and the saber will no longer be covered by our warranties.
Damiensaber’s warranty does not apply to:
Misused/abused/damaged by accident/damaged due to acts of nature. (For example lightning strikes, tornadoes, hurricane and such)
Unauthorized modification/repair/dis-assembly or operation not in accordance with the official instructions or manuals;
Non-quality related issues
Items purchased from unauthorized resellers
Used for special application other than normal consumer use
Lost /stolen/free/refunded product
Any defects or damages caused by exposure to excessive heat, cold, liquids or other external causes.
Feel free to contact us:
Contact Email: info@damiensaber.com
Contact Address:
Shenzhen Damien Technology Co.,Ltd
Shenzhen Yeming Mould Genyu Road, Tianan Community YutangStreet, Guangming District,518107 Shenzhen
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