support

·Frequently Asked Questions about Shipping&Payment·

08-29

-2022

●I have been having issues with lightsabers, what should i do?

Click the message button on the bottom right corner, if we’re not online,try clicking blog”FAQ about lightsabers”or LINK: https://www.damiensaber.com/frequently-asked-questions-about-our-lightsabers  to see if this solve your issue.

If still not, we’ll reply you as soon as we see your meassge(no later than 24 hours)

 

●What is your Shipping Time Globally?

Normally our shipping time is 2-4 weeks, 1 week or so if there’s stockhouse in the country like US.

Your tracking number will be displayed after 3-5 business days after you ordered the product.

However, if the product is new-arrivals, then the shipping speed may be delayed a bit cause the product is still under production.

 

●Do you Ship to other countries other then the USA?

Yes, our lightsabers have been shipping to over 30 countries.

 

●How long is my purchase Warranty?

Each Saber has a 1 year Warranty for saber parts & Malfunction not user related or inflicted. 

In the meantime, buyer should submit a video with clear indication of what the issue may be. We’ll help you evaluate the problem and then decide to give you instructions or sending you a new part. 

 

●Directions for opening Pelican case for first time:

With the number wheels on "0 0 0", slide the button to the right. Lock should release and case should now be unlocked and able to be opened.

 

●How can I pay for the saber on this website?

Right now we only accept Paypal, if you have suggestions for us, welcome to send e-mails to cs@damiensaber.com.

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FAQ

How to choose the blade length?
Each lightsaber is delivered with a 92cm/36" lightsaber by default. If you need other length, such as 72cm/28",82cm/32", please leave a message on the order page, and we will deliver the blade according to the length that you marked. In addition, the xenopixel lightsaber is equipped with a pixel blade, and the baselit lightsaber is equipped with a baselit blade.
How long will my order take to ship?
Normally Damiensaber Team need 1 to 3 working days to process the order, and when your item is dispatched it normally takes 3 to 7 working days for delivery. Once your item has been shipped, we will send a notice email to you together a tracking number. If you are in a remote area, it requires up to 14 working days. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment. If you need a more definitive time for shipping, kindly email us at info@damiensaber.com and we can tell you more specifically when a particular lightsaber you are ordering will ship out.
How Long Does It Take to Full Charge? And How Long Will It Last After It's Done Charging?
The batteries need to be fully charged for four hours in-between uses. Typically, the battery life is roughly two hours. The reason for the slow charge is because the charger only has a 5V and 0.5A output. Do not use a power source that is over 1A and 5V to charge your lightsaber!!!
Can two hilts be connected to make a double-bladed saber?
Yes, most of our sabers are compatible with each other to be able to make a double-bladed saber. If not, contact our customer service or online chat to speak out your requirement, we will try our best to solve your needs.
What is a blade? Are the saber blades removeable from the hilts? Can they be replaced?
A lightsaber blade is a brilliant part of a lightsaber, which made from polycarbonate, and generally about 72cm/82cm/92cm length and 2mm/3mm thickness, extending out of the emitter section when the lightsaber is activated and recedes when the lightsaber is deactivated. All of our lightsabers whether baselit, Xenopixel and proffie come equipped with a removeable and replaceable blade.
Can I order an empty lightsaber hilt?
Yes, we offer empty lightsaber hilts which are VHC parts for you to custom your own lightsaber.
What is lightsaber hilt? Does a hilt come with a blade?
The lightsaber hilt, also called as the saber's handle,is the basic and all encompassing part of a lightsaber. It contains a combinatio handgrip, blade emitter, button parts, lightsaber kits and pommels. Every saber can come with a lightsaber hilt and a blade. But you can buy sperate empty hilt without blade for futher custom.
What is a blade plug?
Lightsaber blade plugs, also called safety plugs, which are designed to be installed in your handles in place of a blade. Plugs will give the hilt a cool look with the blade removed and help to prevent shining a high powered LED directly into yours or someone else's eyes. Check out Damiensaber Blade Plugs here.
Can I have you guys make a saber hilt in a unique way?
At Damien, we always love to be as accommodating as we can. Very glad to receive your message and share with us what you have come up with. If it is possible to be achieved, you can be assued that we will do it for you.
Can I order a custom lightsaber I have come up with?
Yes, we provide with custom lightsaber service all the time. Contact us to share your designs.
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